Frequently Asked Questions

You must be 18 years or older to purchase alcohol from The Bottle House. Age verification will be required upon delivery.

We deliver 24x7 inside Kathmandu Valley — including Kathmandu, Lalitpur, and Bhaktapur. Enter your address during checkout to confirm service for your area. As a leading online liquor store in Kathmandu, we bring your favourite bottles straight to your door.

Delivery is free for orders above NPR 1,500. For orders below NPR 1,500, a standard delivery fee of NPR 200 applies inside Kathmandu Valley.

Orders are delivered 24x7 inside Kathmandu Valley. Delivery timing can vary by location, traffic, and product availability.

Due to the nature of our products, we cannot accept returns or exchanges once the product has left our store. If you receive a damaged or defective item, please contact us within 24 hours of delivery.

We accept QR payments. After placing your order, scan the QR code with your mobile banking app to pay. Once your payment is confirmed, our team will process your order for delivery.

Yes! We offer gift cards in various denominations. They make the perfect gift for any occasion. Contact us or visit our store to purchase one.

Absolutely. We use industry-standard encryption to protect your personal and payment information. We never share your data with third parties.

Yes, we offer bulk ordering for events, weddings, and corporate functions. Contact us directly for special pricing and arrangements.

If a product you ordered is out of stock, we will notify you immediately and offer a suitable alternative or a full refund.